SMILODOX

It is usually not possible to change the payment method. If for any reason your original payment method has been declined, customer service will be happy to help.

It is usually not possible to change the payment method. If for any reason your original payment method has been declined, customer service will be happy to help.

Can I change my payment method afterwards?

Payment & Refunds

Do I need a customer account to order?

Can I pre-order or reserve items?

How can I cancel my order?

What do I do if I haven't received a confirmation email?

Can I make changes to my order after I have completed it?

Why was my order / item canceled?

Order

How do I get my money back?

When will I get my money back?

What payment methods are there?

Why did I receive a reminder?

Shipping Informations

Are there any additional costs for shipping to non-EU countries?

How can I track my shipment?

Why can't I track my shipment?

Why hasn't my order been shipped yet?

Can I change when, how and where my parcel should be delivered?

Shipping & Delivery

How long does the delivery take?

What do I do if I haven't received my package?

Why was my package returned?

What do I do if my package has not arrived?

Why didn't I receive my free item?

Delivery

Exchange and return period

Do I have to pay for a return?

How do I return or exchange items from my order?

What can I do if an item is defective?

What do I do if I haven't received a delivery note / return form?

Do I have to send the free item back as well?

Returns & exchanges

How do I change my account settings?

My account has been blocked and I can no longer log in, what should I do?

How do I register for the newsletter?

How do I unsubscribe from the newsletter?

Account & newsletter

How can I purchase a voucher?

What do I do if I haven't received a voucher?

How do I redeem the voucher or discount code?

Can I combine several voucher codes with one another?

What happens to my voucher if I do not use it completely when I place an order?

What happens to my voucher if I return my order or parts of it or if it is canceled?

Voucher & discount code

BLACK MEMBER

BLACK MEMBER INSTRUCTIONS

Can I change my payment method afterwards?Updated a year ago