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SMILODOX

Changing the payment method is generally not possible. If your original payment method is declined for any unknown reason, our <a href="https://smilodox.com/pages/support" rel="noopener noreferrer" target="_blank">customer service</a> will be happy to assist you.

Changing the payment method is generally not possible. If your original payment method is declined for any unknown reason, our customer service will be happy to assist you.

Can I change my payment method afterwards?

Payment & Refunds

What should I consider when washing?

How do I make sure I don't miss any promotions?

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Everything about Smilodox

Do I need a customer account to order?

Can I pre-order or reserve items?

How can I cancel my order?

What do I do if I haven't received a confirmation email?

Can I make changes to my order after I have completed it?

Can I make changes to my order address after I have completed it? copy

Why was my order / item canceled?

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When will I get my money back?

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Why did I receive a reminder?

Shipping Costs Informations

Are there any additional costs for shipping to non-EU countries?

How can I track my shipment?

Can I change when, how and where my parcel should be delivered?

Why can't I track my shipment?

Why hasn't my order been shipped yet?

Shipping & Delivery

How long does the delivery take?

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Delivery

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Do I have to send the free item back as well?

Exchange

Returns

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My account has been blocked and I can no longer log in, what should I do?

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Account & Newsletter

What happens to my voucher if I return my order or parts of it or if it is canceled?

What happens to my voucher if I do not use it completely when I place an order?

Can I combine several voucher codes with one another?

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Voucher & Discount Code

How can I check my membership level?

Is there a registration fee for the loyalty program?

What is the loyalty program?

Everything about the VIP Reward Club

Do I have any costs as a Black Member?

Do the benefits remain permanent?

Can I become a Black Member soon as well?

What are the benefits besides free shipping/returns?

For which countries does free shipping apply?

For which countries does free return shipping apply?

Everything about Black Member

Free Returns

Fast Delivery

Free Shipping for Black Members

BLACK MEMBER INSTRUCTIONS

Can I change my payment method afterwards?Updated 6 months ago