Do you have a question? Simply start the chat to speak with our AI agent and get quick answers to your inquiries.

If you need more information or assistance, simply fill out the form to contact the support team with your inquiry.

Privacy Policy

Imprint

Continue shopping

Contact Form

SMILODOX

<p>There are no costs involved &#x2014; quite the contrary. Membership is free. As a Black Member, you benefit from numerous advantages, including free shipping with no minimum order value, free returns, access to VIP customer service, and much more.</p>

There are no costs involved — quite the contrary. Membership is free. As a Black Member, you benefit from numerous advantages, including free shipping with no minimum order value, free returns, access to VIP customer service, and much more.

Do I have any costs as a Black Member?

Everything about Black Member

What should I consider when washing?

How do I make sure I don't miss any promotions?

How do I find the right size for me?

Everything about Smilodox

Do I need a customer account to order?

Can I pre-order or reserve items?

How can I cancel my order?

What do I do if I haven't received a confirmation email?

Can I make changes to my order after I have completed it?

Can I make changes to my order address after I have completed it? copy

Why was my order / item canceled?

Order

How do I get my money back?

When will I get my money back?

What payment methods are there?

Can I change my payment method afterwards?

Why did I receive a reminder?

Payment & Refunds

Shipping Costs Informations

Are there any additional costs for shipping to non-EU countries?

How can I track my shipment?

Can I change when, how and where my parcel should be delivered?

Why can't I track my shipment?

Why hasn't my order been shipped yet?

Shipping & Delivery

How long does the delivery take?

Why was my package returned?

What do I do if my package has not arrived?

Why didn't I receive my free item?

Delivery

Exchange and return period

Do I have to pay for a return?

How do I return items from my order?

What can I do if an item is defective?

What do I do if I haven't received a delivery note / return form?

Do I have to send the free item back as well?

Exchange

Returns

How do I change my account settings?

My account has been blocked and I can no longer log in, what should I do?

How do I register for the newsletter?

How do I unsubscribe from the newsletter?

Account & Newsletter

What happens to my voucher if I return my order or parts of it or if it is canceled?

What happens to my voucher if I do not use it completely when I place an order?

Can I combine several voucher codes with one another?

How do I redeem the voucher or discount code?

What do I do if I haven't received a voucher?

How can I purchase a voucher?

Voucher & Discount Code

How can I check my membership level?

Is there a registration fee for the loyalty program?

What is the loyalty program?

Everything about the VIP Reward Club

Do the benefits remain permanent?

Can I become a Black Member soon as well?

What are the benefits besides free shipping/returns?

For which countries does free shipping apply?

For which countries does free return shipping apply?

Free Returns

Fast Delivery

Free Shipping for Black Members

BLACK MEMBER INSTRUCTIONS

Do I have any costs as a Black Member?Updated 9 months ago