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Shipping & Delivery
Here you will find all the information about shipping your order.
Are there any additional costs for shipping to non-EU countries?
For deliveries to countries outside the European Union, additional costs may arise in individual cases that we are not responsible for and that you must bear. These include costs for the transfer of money through financial institutions (e.g., transfe
How can I track my shipment?
Once your package has been shipped, you will receive a shipping confirmation from us. The shipment is handled by DHL. In the confirmation, you will find a link to track your shipment. In rare cases, the shipping confirmation might end up in your spam
Can I change when, how and where my parcel should be delivered?
If your order is older than 3 hours, we are unable to change the delivery address in the system. However, once you receive the shipping confirmation from DHL, you can choose an individual delivery location, such as a pack station, or change the deliv
Why can't I track my shipment?
The activation of the tracking number can usually take up to 24 hours. If the order cannot be tracked after this time, please contact our customer service.
Why hasn't my order been shipped yet?
We usually ship orders within 48 hours. In individual cases or during large sale events and campaigns, shipping can take 2-3 days longer due to increased order volumes. Please allow us some time to ensure your order is shipped correctly. We always in