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Shipping & Delivery
Here you will find all the information about shipping your order.
Are there any additional costs for shipping to non-EU countries?
For deliveries to countries outside the European Union, additional costs may arise in individual cases that we are not responsible for and that you must bear. These include costs for the transfer of money through financial institutions (e.g., transfe
How can I track my shipment?
Once your package has been shipped, you will receive a shipping confirmation from us. The shipment is handled by DHL. In the confirmation, you will find a link to track your shipment. In rare cases, the shipping confirmation might end up in your spam
Can I change when, how and where my parcel should be delivered?
Once an order is placed, our top priority is to deliver your chosen products as quickly as possible.Please note that no changes can be made after the order is completed – this includes address changes, item modifications, or applying discounts. Cance
Why can't I track my shipment?
The activation of the tracking number can usually take up to 24 hours. If the order cannot be tracked after this time, please contact our customer service.
Why hasn't my order been shipped yet?
We generally ship orders as quickly as possible. However, in rare cases or during large sales events, shipping may be delayed due to increased order volume. Please allow us a bit of extra time to carefully prepare and ship your order. You can always