SMILODOX

It is not possible to reserve or pre-order items. Exceptions may arise in the course of actions or campaigns, which are officially communicated via our social media channels.

It is not possible to reserve or pre-order items. Exceptions may arise in the course of actions or campaigns, which are officially communicated via our social media channels.

Can I pre-order or reserve items?

Order

Do I need a customer account to order?

How can I cancel my order?

What do I do if I haven't received a confirmation email?

Can I make changes to my order after I have completed it?

Why was my order / item canceled?

How do I get my money back?

When will I get my money back?

What payment methods are there?

Can I change my payment method afterwards?

Why did I receive a reminder?

Payment & Refunds

Shipping Informations

Are there any additional costs for shipping to non-EU countries?

How can I track my shipment?

Why can't I track my shipment?

Why hasn't my order been shipped yet?

Can I change when, how and where my parcel should be delivered?

Shipping & Delivery

How long does the delivery take?

What do I do if I haven't received my package?

Why was my package returned?

What do I do if my package has not arrived?

Why didn't I receive my free item?

Delivery

Exchange and return period

Do I have to pay for a return?

How do I return or exchange items from my order?

What can I do if an item is defective?

What do I do if I haven't received a delivery note / return form?

Do I have to send the free item back as well?

Returns & exchanges

How do I change my account settings?

My account has been blocked and I can no longer log in, what should I do?

How do I register for the newsletter?

How do I unsubscribe from the newsletter?

Account & newsletter

How can I purchase a voucher?

What do I do if I haven't received a voucher?

How do I redeem the voucher or discount code?

Can I combine several voucher codes with one another?

What happens to my voucher if I do not use it completely when I place an order?

What happens to my voucher if I return my order or parts of it or if it is canceled?

Voucher & discount code

BLACK MEMBER

BLACK MEMBER INSTRUCTIONS

Can I pre-order or reserve items?Updated 2 years ago