Learn everything about your placed order here.
A customer account is not mandatory for placing an order; you can always order as a guest. However, if you choose to create a customer account, you can enjoy many benefits such as a list of your orders, easy access to your order status, and much more
Reserving or pre-ordering items is unfortunately not possible. However, there may be exceptions during promotions or campaigns. For example, if we officially announce through our social media channels that items are available for pre-sale and deliver
Once an order is placed, our top priority is to deliver your chosen products as quickly as possible.Please note that no changes can be made after the order is completed – this includes address changes, item modifications, or applying discounts. Cance
After completing your order, you will receive a confirmation email within an hour. If you don't see the email, please check your spam folder first. If you have a customer account, you can also view your order there. If you still can't find the order
Once your order is placed, unfortunately, we are unable to make any changes. This includes:. Once your order is processed, it also cannot be canceled. If you don’t want to keep an item, you can simply return it after receiving it. Alternatively, you
Once the order is packed, no changes can be made. This also includes the option to change your delivery address or adjust the size. In this status, the order can no longer be canceled. If orders have been placed one after the other, it is not possibl
We are very sorry if your order or an item has been canceled. Sometimes an item is already sold out but still shows as available in the shop. This happens because it takes a few minutes to update the current stock. If an item is particularly popular,