Learn everything about your placed order here.
A customer account is not mandatory for placing an order; you can always order as a guest. However, if you choose to create a customer account, you can enjoy many benefits such as a list of your orders, easy access to your order status, and much more
Reserving or pre-ordering items is unfortunately not possible. However, there may be exceptions during promotions or campaigns. For example, if we officially announce through our social media channels that items are available for pre-sale and deliver
Once an order has been placed, our priority is to ship your desired products as quickly as possible. In your customer account, you have a 30-minute window after placing an order to cancel it directly yourself. Log in to your customer account. Open th
After completing your order, you will receive a confirmation email within an hour. If you don't see the email, please check your spam folder first. If you have a customer account, you can also view your order there. If you still can't find the order
Once your order is completed, no changes are possible. This includes:. the shipping address or item size. adding or removing items. combining multiple orders. applying discount codes. In your customer account, you have a 30-minute window after placin
Once your order has been placed, no changes are possible – this includes changing the shipping address, adjusting the size, adding or removing items, or applying a discount code. In your customer account, you have a 30-minute window after placing you
We are very sorry if your order or an item has been canceled. Sometimes an item is already sold out but still shows as available in the shop. This happens because it takes a few minutes to update the current stock. If an item is particularly popular,