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Do I need a customer account to order?

You do not necessarily need a customer account to order from us. Order as a guest or secure many advantages with a customer account, such as a listing of your orders, easy access to your order status and much more.

Can I pre-order or reserve items?

It is not possible to reserve or pre-order items. Exceptions may arise in the course of actions or campaigns, which are officially communicated via our social media channels.

How can I cancel my order?

Contact our customer service directly with your request. We will check whether your order can be canceled as soon as possible.

What do I do if I haven't received a confirmation email?

You will usually receive a confirmation email within an hour of completing your order. If you haven't received one, please check your spam folder first. If you have a customer account, you can also easily view your order there. If you cannot find an

Can I make changes to my order after I have completed it?

Please write directly to our customer service. Once the order is packed, no changes can be made. This also includes the option to change your delivery address or adjust the size. In this status, the order can no longer be canceled. If orders have bee

Why was my order / item canceled?

We are very sorry if your order or an item was canceled by us. Sometimes an item is already sold out, but is still shown as available in the shop. If an item is particularly popular, it may be out of stock shortly before you complete the order. In ve