Learn everything about your placed order here.
A customer account is not mandatory for placing an order; you can always order as a guest. However, if you choose to create a customer account, you can enjoy many benefits such as a list of your orders, easy access to your order status, and much more
Reserving or pre-ordering items is unfortunately not possible. However, there may be exceptions during promotions or campaigns. For example, if we officially announce through our social media channels that items are available for pre-sale and deliver
Your order should be no older than 2-3 hours so that we can check if we can still process your cancellation request. If a cancellation is no longer possible, you can refuse the delivery. The order will then be returned to us and you will receive a re
After completing your order, you will receive a confirmation email within an hour. If you don't see the email, please check your spam folder first. If you have a customer account, you can also view your order there. If you still can't find the order
Your order should be no older than 2-3 hours so that we can check if we can still make changes. Please contact our customer service directly for this. Once the order is being packed, no changes can be made. This includes changing the delivery address
Please write directly to our customer service. Once the order is packed, no changes can be made. This also includes the option to change your delivery address or adjust the size. In this status, the order can no longer be canceled. If orders have bee
We are very sorry if your order or an item has been canceled. Sometimes an item is already sold out but still shows as available in the shop. This happens because it takes a few minutes to update the current stock. If an item is particularly popular,