Do I have to pay for a return?Updated 18 days ago

Yes, for returns within Germany and Austria we charge a return fee of €2.99.
This fee will be automatically deducted from your refund.

How it works (Germany & Austria):

1. Log in to your customer account.

2. Select your order and request a return.

3. Follow the instructions to generate your return label.

Free returns:

• If you received a wrong or defective item, your return is free of charge.

• Black Members always enjoy free returns, regardless of order value.
  
  

International returns (outside Germany & Austria):

• We do not provide a return label.

• You arrange and pay for the return shipping yourself.

• We recommend using tracked and insured shipping.