Learn everything about returning your order here.
Return Window. You have the right to cancel your order within 14 days without giving any reason. From the time you exercise your right of withdrawal, you have 14 days to return the package. Our Return Policy:. We offer a generous return window of 30
Yes, for returns within Germany and Austria we charge a return fee of €2.99.This fee will be automatically deducted from your refund. How it works (Germany & Austria):. Log in to your customer account. Select your order and request a return. Follow t
If you want to return an item, please follow these steps:. Register your return. Log in to your customer account. Select the order and request a return. Follow the instructions to generate your return label (DE & AT only). Pack the items. Use the ori
We’re sorry if your item arrived defective or damaged. Please follow these steps so we can help you quickly:. Register the return in your customer account. Log in to your customer account. Select the affected order and request a return with the reaso
If the delivery or return slip for your order is missing, please contact our customer service immediately. Our team will promptly send you the missing documents via email.
If your return causes the total value of the items you keep to fall below the minimum order value for the promotion, and you do not return the free item, the regular purchase price of that item will be deducted from your refund. Please note: The free
🎉 Great news: We now offer an exchange alternative!. If an item is not completely satisfactory, you have two options:. • Return the item within the allowed return period for a refund. • OR choose a different available size/color of the same product