Learn everything about returning your order here.
You have the right to cancel your order within 14 days without giving any reason. From the time you exercise your right of cancellation, you have 14 days to return the package.If you return the item, you will be refunded. An exchange is not possible
You can easily and conveniently return your item. Through our new returns portal, we provide you with a return label and charge a 2,99€ return fee, which will be deducted from your refund. Simply register the return and create a shipping label in our
How to Return an Item. If you wish to return an item, please follow these steps to ensure a smooth process:. Fill Out this Return Form in our returns portal. In there, indicate on the return form which items you are sending back. This is crucial for
We apologize for any defects or damages. If the product arrives with defects or becomes defective shortly after initial use, do not hesitate to contact our customer service. Please include the order number and a clear photo of the defect in your emai
If the delivery or return slip for your order is missing, please contact our customer service immediately. Our team will promptly send you the missing documents via email.
As you might have noticed from the order, a free item is automatically added once your purchase exceeds a certain minimum order value. If the value of your order falls below this minimum after a return (with a refund request) and the free item is not
We do not offer direct exchanges. If you are not fully satisfied, you may return items within the allowed period. For a different size or item, simply place a new order on our website. This ensures you get what you need and allows us to efficiently h