Exchange and return periodUpdated 12 days ago
Return Window
You have the right to cancel your order within 14 days without giving any reason. From the time you exercise your right of withdrawal, you have 14 days to return the package.
Our Return Policy:
For standard returns, such as size, color, or preference, the 30-day return window starts on the purchase date. Defective items may be eligible for return up to one year from the purchase date, subject to review. This standard return policy does not limit any separate statutory withdrawal rights.
🎉 Great news: We now offer an exchange alternative!
If an item is not completely satisfactory, you have two options:
• Return the item within the allowed return period for a refund
• OR choose a different available size/color of the same product as an exchange
Here's how it works:
1. Log into your customer account
2. Go to "My Orders"
3. Click "Return Request" on the relevant order
4. Choose between return or exchange
The advantages of exchange:
• You get your item fast - no waiting for return arrival, inspection, etc.
• Price guarantee: We guarantee the same price you originally paid
• Even if the item was on sale, you only pay the originally paid price
• Your original order refund balances out the new exchange order
• Your total cost: only €1.99 shipping for the exchange