How do I return items from my order?Updated 3 months ago

How to Return an Item

If you wish to return an item, please follow these steps to ensure a smooth process:

1. Fill Out this Return Form in our returns portal. In there, indicate on the return form which items you are sending back. This is crucial for the prompt processing of your refund.

2. Properly Pack the Items: If possible, use the original packaging for the return of the items and include the completed return form.

3. Address and Ship the Package:

   • Return address:
     • B+S GmbH Hammersbach
       c/o Smilodox@Caronemo
       Zum Haarstrauch 700
       63546 Hammersbach
   • Please ensure the package is sufficiently postaged to avoid delays or return to sender.

4. Tracking: Keep the tracking number of your return. This is useful in case of inquiries or if the package gets lost.

Additional Cost: A fee of 2,99€ for shipping costs will be deducted for the return and refund.

Important Note: If your order was delivered in multiple packages and you received one of them from Amazon, please also return these items following the instructions above.