How do I return items from my order?Updated 20 days ago

If you want to return an item, please follow these steps:

1. Register your return

   • Log in to your customer account.

   • Select the order and request a return.

   • Follow the instructions to generate your return label (DE & AT only).

2. Pack the items

   • Use the original packaging if possible.

   • Include the return form or a note with your order number and returned items.

3. Ship the package

   • Germany & Austria: You’ll receive a Hermes label, and a return fee of €2.99 will be deducted from your refund.

   • Wrong or defective item: Return is free of charge.

   • Black Members: Always have free returns.

   • International (outside DE & AT): You arrange and pay for return shipping yourself.
     Please send your return to:

     1B+S GmbH Hammersbach  
     2c/o Smilodox@Caronemo  
     3Zum Haarstrauch 700  
     463546 Hammersbach  
     5Germany
     6
     7
     

4. Keep the tracking number

   • Keep the tracking ID to monitor the shipment.