How do I return items from my order?Updated 16 days ago

How to Return an Item

If you wish to return an item, please follow these steps to ensure a smooth process:

1. Fill Out the Return Form: Indicate on the return form which items you are sending back. This is crucial for the prompt processing of your refund.

2. Properly Pack the Items: If possible, use the original packaging for the return of the items and include the completed return form.

3. Address and Ship the Package:

   • Return address:
     • Smilodox Retourenservice
       FineCom Logistics
       Zur Painten 1
       94529 Aicha vorm Wald
   • Please ensure the package is sufficiently postaged to avoid delays or return to sender.

4. Tracking: Keep the tracking number of your return. This is useful in case of inquiries or if the package gets lost.

Additional Cost: A flat fee of 5€ for shipping costs will be deducted for the return and refund.

Important Note: If your order was delivered in multiple packages and you received one of them from Amazon, please also return these items following the instructions above.