SMILODOX

Standard shipping within Germany takes 1-3 business days. International deliveries can take 6-14 days. If you order multiple items with different delivery times, we will ship them together. The item with the longest delivery time will determine the shipping date. If items in your order are pre-ordered, they will be shipped separately.Delivery days that fall on a Saturday, Sunday, or a public holiday at the delivery location will be delivered on the next business day.Orders placed with express shipping will arrive within 1-2 business days. Please note that orders placed before 11 am will be shipped the same day. Delivery is always from Monday to Friday with our shipping partner DHL.

Standard shipping within Germany takes 1-3 business days. International deliveries can take 6-14 days. If you order multiple items with different delivery times, we will ship them together. The item with the longest delivery time will determine the s

How long does the delivery take?

Delivery

What should I consider when washing?

How do I make sure I don't miss any promotions?

How do I find the right size for me?

Everything about Smilodox

Do I need a customer account to order?

Can I pre-order or reserve items?

How can I cancel my order?

What do I do if I haven't received a confirmation email?

Can I make changes to my order after I have completed it?

Can I make changes to my order address after I have completed it? copy

Why was my order / item canceled?

Order

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When will I get my money back?

What payment methods are there?

Can I change my payment method afterwards?

Why did I receive a reminder?

Payment & Refunds

Shipping Costs Informations

Are there any additional costs for shipping to non-EU countries?

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Can I change when, how and where my parcel should be delivered?

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Why hasn't my order been shipped yet?

Shipping & Delivery

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Why didn't I receive my free item?

Exchange and return period

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How do I return items from my order?

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Do I have to send the free item back as well?

Exchange

Returns

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My account has been blocked and I can no longer log in, what should I do?

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Account & Newsletter

What happens to my voucher if I return my order or parts of it or if it is canceled?

What happens to my voucher if I do not use it completely when I place an order?

Can I combine several voucher codes with one another?

How do I redeem the voucher or discount code?

What do I do if I haven't received a voucher?

How can I purchase a voucher?

Voucher & Discount Code

How can I check my membership level?

Is there a registration fee for the loyalty program?

What is the loyalty program?

Everything about the VIP Reward Club

Do I have any costs as a Black Member?

Do the benefits remain permanent?

Can I become a Black Member soon as well?

What are the benefits besides free shipping/returns?

For which countries does free shipping apply?

For which countries does free return shipping apply?

Everything about Black Member

Free Returns

Fast Delivery

Free Shipping for Black Members

BLACK MEMBER INSTRUCTIONS

How long does the delivery take?Updated 2 months ago