All questions about delivery are answered here.
Standard shipping within Germany currently takes 2–4 business days. Shipping to Austria takes 4–6 business days, to other EU countries 6–10 business days, and worldwide 8–12 business days. If you place an order containing multiple items with differen
In most cases, this is due to an address error. If you sent your order to a pack station and did not pick it up, the order will be returned to us. Once your order has arrived back with us, you will receive a notification. We will then ask you for an
We recommend checking the tracking information first. There you will find all the details about the status of your order. If the delivery is marked as delivered but you have not received your order, we suggest checking with your neighbors, housemates
We are very sorry that you did not find a free item in your order. Please note that the free item had to be manually added to your order after selecting your size. Next to the size selection field, you will find the "Add for free" option. You can see