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Payment & Refunds

How do I get my money back?

If you indicated that you would like a refund when you returned the product, the money will be refunded to you using the original payment method. Please note that the payment method cannot be changed afterwards. If you pay with a voucher, you will al

When will I get my money back?

Depending on the volume of orders, processing the return can take up to 14 days. After receiving the return as well as after processing the credit, you will receive a confirmation email. If you have not received a refund from us after receiving the e

What payment methods are there?

1) Amazon Payments. 2) Purchase on account (Klarna). We offer purchase on account as a payment method in cooperation with Klarna. If you have chosen payment by invoice, then you pay with a due date of 14 days from the dispatch of the goods. The invoi

Can I change my payment method afterwards?

It is usually not possible to change the payment method. If for any reason your original payment method has been declined, customer service will be happy to help.

Why did I receive a reminder?

With the payment method purchase on account, please note that the payment is only made to Klarna. If you receive a reminder from Klarna despite the payment already made, please first check which account you have transferred to. Then contact us immedi