SMILODOX logo
SMILODOX logo

All collections

Returns & exchanges

6 articles

Articles

Exchange and return period

You have the right to cancel your order within 14 days without giving a reason. From the moment you make use of your right of withdrawal, you have 14 days to return the package.

Do I have to pay for a return?

For all payment methods, except PayPal, the cost of a return must be borne by the customer independently. Please do not send any unstamped parcels to us. New: We exclusively offer free returns for our Black Member customers.

How do I return or exchange items from my order?

If you want to return an item, please note the following steps:. 1) Note on the return form, with the appropriate number, whether you would like a refund or an exchange. 2) Ideally, pack the items in the appropriate packaging and enclose the return f

What can I do if an item is defective?

If you have received a product that is defective or if the item is defective after a short time, we are very sorry. Please contact our customer service directly. For a simplified explanation, please send us pictures of the defect via email and briefl

What do I do if I haven't received a delivery note / return form?

If one of the two documents is not enclosed, please contact our customer service with the appropriate order number. We will then send you the missing documents immediately by email.

Do I have to send the free item back as well?

A free item is added free of charge from a specified minimum order value. If your order falls below the minimum order value after the return and the free item is not returned, the purchase price of the free item will be invoiced. Any credit will be d